Refund policy

Return and Refund Policy

Effective August 22, 2026

At Jolly Layers, every item is created with care, and many of our products are 3D printed to order. We want you to be happy with your purchase. Please review the following policy before placing your order, especially when purchasing personalized or custom-made products.

Returns on Non-Personalized Items

We accept returns of eligible, non-personalized items when you contact us within 14 calendar days of delivery.

To qualify for a return, the item must be:

Unused and in its original condition
Free from damage, wear, or alteration
Returned with its original packaging and included accessories
Accompanied by proof of purchase or the Jolly Layers order number

To request a return, email us at jolly@jollylayers.com before sending the item back. If your return is approved, we will provide return instructions and the appropriate return address.

Items returned without prior approval may not be accepted. Approved returns must be mailed within 7 calendar days after return instructions are provided.

Personalized and Custom-Made Items

Because personalized and custom-made products are created specifically for the customer, they are final sale and cannot be returned, exchanged, or refunded because of a change of mind.

This includes, but is not limited to:

Personalized name clickers
Products containing customer-selected letters, numbers, or symbols
Custom color combinations
Products created with customer-requested designs or specifications

Please carefully review all names, spelling, capitalization, colors, symbols, and other selections before submitting your order.

Personalized and custom items remain eligible for replacement or refund if they arrive damaged, defective, or different from the approved order details.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged during shipping, defective, or different from what you ordered, contact us at jolly@jollylayers.com within 7 calendar days of delivery.

Please include:

Your order number
A description of the problem
Clear photographs of the item
Photographs of the shipping packaging if the item was damaged in transit

After reviewing the information, we may offer a replacement, repair, or refund as appropriate. Jolly Layers will cover reasonable replacement or return-shipping costs when the item is damaged, defective, or incorrect because of our error.

Please do not discard a damaged item or its packaging until we have reviewed your claim.

About 3D-Printed Products

Our products are produced one layer at a time using 3D-printing technology. Subtle layer lines, seams, minor surface texture, and small variations in color or finish are normal characteristics of the 3D-printing process and are not considered defects.

Product colors may also appear slightly different because of lighting, photography, filament batches, and individual screen settings.

These normal variations do not qualify an item for a defective-product refund. However, please contact us if you believe your item has a functional problem or substantial manufacturing defect.

Return Shipping

For approved returns based on preference or change of mind, the customer is responsible for return-shipping costs. We recommend using a tracked shipping service because Jolly Layers cannot be responsible for returns lost or damaged in transit.

Original shipping charges are non-refundable unless the return results from an error by Jolly Layers or the product arrived damaged or defective.

We do not charge a restocking fee for approved returns.

Refunds

We will inspect your return after it is received. If approved, the refund will be issued to the original payment method within 5 business days.

Original shipping charges and customer-paid return-shipping costs are not refundable unless the item was damaged, defective, or incorrect because of our error.

After we issue a refund, your bank or card provider may require additional time to post it to your account. This processing time is controlled by the financial institution and can take up to 10 business days.

If more than 15 business days have passed since we approved your refund, please contact us at jolly@jollylayers.com.

Exchanges

We do not currently process direct exchanges. For an eligible non-personalized product, please request a return and place a new order for the product you would prefer.

Personalized and custom-made products cannot be exchanged unless they arrived damaged, defective, or incorrect.

Order Changes and Cancellations

Because many Jolly Layers products are made to order, production may begin soon after an order is placed.

If you need to change or cancel an order, contact us immediately at jolly@jollylayers.com. We will do our best to help, but changes and cancellations are only available before production has begun.

Once production begins, personalized and custom-made orders cannot be changed or canceled. If we are able to cancel an order before production begins, the refund will be issued to the original payment method.

Lost or Missing Orders

If your order has not arrived by the expected delivery date, please contact us at jolly@jollylayers.com with your order number.

We will review the tracking information and, when appropriate, assist with a carrier inquiry. If an order is confirmed lost in transit, we will work with you toward a replacement or refund.

Jolly Layers is not responsible for delivery problems caused by an incorrect or incomplete shipping address supplied during checkout. Please contact us as soon as possible if you notice an address error.